The problem
Your customers are in the dark
Most skip hire operators still rely on phone calls and manual updates to keep customers informed. It wastes your team's time and frustrates your customers.
Constant phone calls for updates
Your office team spends hours every day fielding calls from customers asking where their skip is, when it will arrive, or when it will be collected. Every call costs time and money.
No delivery visibility for customers
Customers have no way to check the status of their order. They are left in the dark between booking and delivery, leading to frustration, missed deliveries, and complaints.
Manual status updates
Office staff manually call or text customers with delivery updates. Information is often outdated by the time it reaches the customer, creating confusion and extra work for everyone.
Feature walkthrough
Everything your customers need, in one place
SkipRoute's customer portal gives your customers self-service access to booking, tracking, notifications, and payments — branded to your business.
Real-time delivery tracking
Customers can track their skip delivery live on a map, just like tracking a parcel. They see the driver's estimated arrival time and get notified when the skip is on its way.
- Live map view with driver location
- Estimated time of arrival updates
- Delivery and collection status in real time
- No app download required — works in any browser
Online booking
Let customers book skips online 24/7 through your branded portal. They choose their skip size, delivery date, and address — no phone call needed.
- 24/7 self-service booking
- Skip size selection with pricing
- Address lookup and permit checks
- Instant booking confirmation via email
Automatic SMS & email notifications
Customers receive automatic updates at every stage — booking confirmation, delivery on the way, skip delivered, collection reminder, and skip collected. No manual effort from your team.
- Booking confirmation and reminders
- Delivery and collection notifications
- Customisable message templates
- SMS and email channels included
Payment & invoicing
Customers can view invoices and pay online directly through the portal. Reduce late payments and eliminate the time your team spends chasing outstanding invoices.
- Online card payments via Stripe
- Automatic invoice generation
- Payment reminders and receipts
- Full payment history for customers
The results
Measurable impact on your business
70%
fewer inbound calls
Operators using SkipRoute's customer portal report up to 70% fewer inbound phone calls about delivery status and order updates.
Real-time
delivery tracking
Customers track their skip delivery live on a map — no need to call your office for updates or estimated arrival times.
Automatic
SMS & email updates
Every booking, delivery, and collection triggers automatic notifications. Your team never needs to manually update a customer again.
Related reading
Learn more about improving your skip hire customer experience and operations.
Skip Hire Driver App: The Complete Guide
How a driver app connects your field team to the office and your customers in real time.
Complete Guide to Digital Waste Tracking for Skip Hire
Everything you need to know about the October 2026 digital waste tracking mandate.
Skip Hire Permit Management
Streamline council permit applications and tracking for on-road skip placements.
Ready to transform your customer experience?
See how SkipRoute's customer portal can reduce your inbound calls, improve customer satisfaction, and free up your team to focus on growing your business.
- 30-day money-back guarantee
- Easy, guided setup process
- Branded to your business from day one
Book a demo
Your details
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