Terms of Service

1. Definitions

In these Terms:

• "We", "us", "our" means Saunders Simmons Ltd (Company No: 15839557), trading as SkipRoute.
• "Service" means the SkipRoute platform, including all software, features, and support provided at skiproute.co.uk.
• "You", "your" means the business or individual accessing or using the Service.
• "Account" means the account you create to access the Service.
• "Subscription" means a paid plan granting access to the Service for a billing period.

2. Acceptance of terms

By registering an account, clicking "I agree", or otherwise accessing the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are accepting on behalf of a business, you confirm that you have authority to bind that business.

If you do not agree to these Terms, you must not use the Service.

3. Account registration

To use the Service you must:

• Provide accurate, complete, and current registration information.
• Maintain the security of your account credentials and not share them with unauthorised parties.
• Notify us promptly at hello@paperroute.co.uk if you become aware of any unauthorised access to your account.
• Be at least 18 years old and have legal capacity to enter into a binding agreement.

You are responsible for all activity that occurs under your account.

4. Subscription and payment

Access to the Service requires a paid Subscription. By subscribing you authorise us to charge your payment method on a recurring basis (monthly or annually, as selected) at the then-current Subscription price.

• Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.
• All prices are quoted exclusive of VAT unless stated otherwise. VAT will be added at the applicable UK rate.
• We reserve the right to change Subscription prices on reasonable notice. Price changes take effect at your next renewal.
• If a payment fails, we may suspend access to the Service until payment is received.

Our 30-Day Money-Back Guarantee applies to your first Subscription payment as described on the guarantee page.

5. Acceptable use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service in any way that violates applicable UK or international law or regulation.
• Transmit any data that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable.
• Attempt to gain unauthorised access to any part of the Service or its related systems.
• Reverse-engineer, decompile, or disassemble any part of the Service.
• Use automated means (bots, scrapers, crawlers) to access the Service without our prior written consent.
• Resell or sublicense the Service to third parties without our written permission.
• Upload or transmit viruses or any other malicious code.

6. Your data

You retain ownership of all data you upload or create within the Service ("Your Data"). By using the Service, you grant us a limited licence to store, process, and display Your Data solely as required to provide the Service to you.

You are responsible for ensuring that Your Data complies with applicable law, including the UK GDPR and the Data Protection Act 2018. You must not upload personal data unless you have a lawful basis to do so.

Our Privacy Policy explains how we collect, use, and protect personal data in connection with the Service.

7. Intellectual property

The Service, including all software, designs, text, graphics, and other content, is owned by or licensed to Saunders Simmons Ltd and is protected by UK and international intellectual property laws.

We grant you a limited, non-exclusive, non-transferable licence to access and use the Service during your Subscription period for your internal business purposes. This licence does not transfer ownership of any intellectual property to you.

8. Availability and support

We aim to provide a reliable service but do not guarantee uninterrupted or error-free access. Planned maintenance will be communicated in advance where practicable. We will use reasonable endeavours to restore service promptly following unplanned outages.

Support is provided by email at hello@paperroute.co.uk. Response times are on a reasonable-endeavours basis and are not guaranteed unless stated in a separate service level agreement.

9. Limitation of liability

To the fullest extent permitted by applicable law:

• Our total liability to you arising out of or in connection with these Terms or your use of the Service will not exceed the total Subscription fees paid by you in the 12 months preceding the event giving rise to the claim.
• We will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption, even if we have been advised of the possibility of such damages.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

10. Termination

You may cancel your Subscription at any time from your account settings or by contacting us. Cancellation takes effect at the end of your current billing period; you will retain access until then.

We may suspend or terminate your access immediately if you:

• Breach these Terms in a material way.
• Fail to pay any amount due after a reasonable notice period.
• Use the Service in a way that we reasonably believe puts us or other users at risk.

On termination, your right to access the Service ceases immediately. We will retain Your Data for a period of 30 days following termination, after which it may be permanently deleted. You are responsible for exporting any data you wish to keep before termination.

11. Changes to these terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or by displaying a prominent notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after that date constitutes acceptance of the updated Terms.

12. Governing law and disputes

These Terms are governed by the laws of England and Wales. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

We will always try to resolve any dispute informally first. If you have a complaint, please contact us at hello@paperroute.co.uk and we will do our best to resolve it promptly.

13. Contact

Questions about these Terms? Get in touch:

Email: hello@paperroute.co.uk
Phone: 0330 043 6608

SkipRoute is a product of Saunders Simmons Ltd, 15 Oxford Road, Pen Mill Trading Estate, Yeovil, Somerset BA21 5HR. Company No: 15839557.